"Everyday Objekts"
Effective as of: 01.08.2026
Version: 1.0
These General Terms and Conditions (hereinafter: the Terms and Conditions) govern the operation of the online store operated by Studio Sadar d.o.o., Zemljemerska ulica 12, 1000 Ljubljana, Slovenia, company registration number: 9078509000, VAT ID: SI55704875 (hereinafter: the Provider), as well as the rights and obligations of the Provider and the Customer in connection with the purchase of products through the online store available at www.studiosadar.com (hereinafter: the Online Store).
1. General Provisions and Definitions
These Terms and Conditions apply to all legal transactions concluded between the Provider and the Customer through the Online Store. By concluding a legal transaction, the Customer confirms that they have read these Terms and Conditions and agree to them in full.
The Online Store is intended exclusively for consumers. A Consumer is a natural person who acquires or uses products for purposes outside their trade, business, craft or profession. Legal entities and natural persons purchasing products in the course of their trade, business, craft or profession (including sole traders) may not make purchases as consumers, and the provisions of these Terms and Conditions relating to consumer rights shall not apply to them.
The Online Store offers exclusively products designed and manufactured by the Provider.
For the purposes of these Terms and Conditions, the following definitions apply:
Customer means a Consumer who purchases products through the Online Store.
Product means any goods offered by the Provider through the Online Store.
Order means the Customer's electronically submitted request to purchase one or more Products.
Quotation means the Provider's offer to conclude a contract for a custom-made Product, containing an indicative price and the final price based on the actual configuration of the Product.
Contract means a distance sales contract concluded between the Provider and the Customer in accordance with these Terms and Conditions.
2. Types of Products and Method of Manufacture
All Products are generally “made to order”.
Depending on the manufacturing method and pricing structure, Products are divided into three categories, which differ primarily in relation to the moment the Contract is concluded, the payment procedure, and the existence of the right to withdraw from the Contract.
a) Standardised Products
Products selected by the Customer from predefined options (such as limited colour combinations, a predetermined number of elements, or a choice of length within a specified range). The price is known and final at the time the Order is placed.
b) Custom-made Products with a Fixed Price
Products manufactured on the basis of a standard design but fully customised to the Customer's individual requirements (for example dimensions or colour), where the final price is known and fixed at the time the Order is placed.
c) Custom-made Products with an Indicative Price
Products manufactured on the basis of a standard design and fully customised to the Customer's individual requirements (for example dimensions or colour), where the price or price range displayed in the Online Store is indicative only. The final price depends on the actual configuration of the Product and is specified in the Quotation.
For each Product, the Online Store indicates the category to which it belongs together with the estimated production and delivery period.
3. Prices
All prices displayed in the Online Store are stated in euros (EUR) and include Value Added Tax (VAT).
Prices do not include delivery costs. Delivery costs are displayed to the Customer before the Order is submitted or are specified in the Quotation. They depend on the individual Product, in particular its size and weight, and on the delivery destination.
For Standardised Products and Custom-made Products with a Fixed Price, the price displayed at the time the Order is submitted is final and binding.
For Custom-made Products with an Indicative Price, the price or price range displayed in the Online Store is indicative only and shall not be binding on the Provider. The final price is determined in the Quotation based on the actual configuration of the Product.
The applicable price shall be the price in force at the time the Contract is concluded or, where applicable, at the time the Quotation is issued.
The Provider reserves the right to change the prices displayed in the Online Store. Any such changes shall not affect Contracts already concluded.
4. Ordering Procedure and Conclusion of the Contract for Standardised Products and Custom-made Products with a Fixed Price
This Article applies to Standardised Products and Custom-made Products with a Fixed Price, where the final price is known at the time the Order is submitted.
The Customer selects a Product, chooses any available configuration options where applicable, adds the Product to the shopping basket, enters the required information, selects a payment method, and submits the Order by clicking the button clearly indicating that the Order entails an obligation to pay (for example, "Order with obligation to pay").
Before submitting the Order, the Customer has the opportunity to review and amend the contents of the Order and correct any input errors.
After the Order has been submitted, the Provider shall send the Customer an acknowledgement of receipt by email. Receipt of this email confirms only that the Order has been successfully submitted.
The Contract between the Provider and the Customer is concluded only when the Provider confirms acceptance of the Order by email and the purchase price has been paid in full. Both conditions must be fulfilled before a binding contractual relationship is established between the parties.
The concluded Contract (electronic Order) shall be stored by the Provider. A copy may be obtained by the Customer upon written request sent to the Provider's email address.
5. Ordering Procedure and Conclusion of the Contract for Custom-made Products with an Indicative Price
This Article applies to Custom-made Products with an Indicative Price, where only an indicative price or price range is displayed in the Online Store.
The Customer submits an Order specifying the desired Product configuration (in particular dimensions and colour). Submission of such an Order does not constitute the conclusion of a Contract but rather a binding invitation by the Customer for the Provider to prepare a Quotation.
Based on the submitted Order, the Provider shall send the Customer a Quotation by email specifying the final price of the Product, delivery costs, the estimated production and delivery period, the payment deadline, and the validity period of the Quotation.
The Contract shall be concluded when the Provider receives payment of the full amount stated in the Quotation. The production and delivery period shall commence on the date the payment is received.
If the Customer fails to pay the Quotation within its validity period, no Contract shall be concluded, the Provider shall not be bound by the Quotation, and the Order shall be deemed withdrawn. The Quotation shall not oblige the Customer to make payment.
6. Payment Methods and Terms
All Orders must be paid for in advance using one of the following payment methods:
a) by debit or credit card via a payment service provider; or
b) by bank transfer to the Provider's bank account on the basis of the submitted Order or Quotation.
Where payment is made by debit or credit card, the transaction is processed by an external payment service provider through a secure payment gateway. The Provider does not store the Customer's payment card details. The processing of personal data relating to payments is governed by the Provider's Privacy Policy.
For Standardised Products and Custom-made Products with a Fixed Price, payment shall be made when the Order is submitted.
For Custom-made Products with an Indicative Price, payment shall be made on the basis of the Quotation.
Production of the Product shall commence only after full payment has been received. The production and delivery period shall commence on the date the payment is received.
The Provider shall issue the Customer with an electronic invoice, which shall be sent to the Customer's email address.
7. Production Time, Delivery and Receipt
The estimated production and delivery period is specified for each Product or, where applicable, in the Quotation. All periods commence on the date the Provider receives full payment.
As all Products are made to order, the stated production and delivery periods are estimates only. The Provider shall make reasonable efforts to meet the indicated timeframes and shall inform the Customer of any anticipated delay.
Delivery shall be carried out by the Provider's contracted delivery partner (such as DHL, GLS, Pošta Slovenije or another courier service provider). Delivery costs depend on the individual Product, in particular its size and weight, as well as the delivery destination, and are displayed to the Customer before the Order is submitted or
specified in the Quotation.
The risk of accidental loss of or damage to the Product shall pass to the Customer when the Product is delivered to the Customer or to a person designated by the Customer to receive the Product, provided that such person is not the carrier.
Upon receipt, the Customer is advised to inspect the shipment and record any visible damage to the packaging or the Product itself, and to notify the Provider thereof without undue delay.
8. Consumer's Right of Withdrawal
In the case of distance contracts, the Consumer has the right to withdraw from the Contract within 14 days without giving any reason, except in relation to Products for which the right of withdrawal is excluded by law (see the following Article).
The withdrawal period shall begin on the day on which the Customer, or a third party other than the carrier and indicated by the Customer, acquires physical possession of the Product, or of the last Product where a single Order consists of multiple Products delivered separately.
To exercise the right of withdrawal, the Consumer must send the Provider an unequivocal statement of withdrawal before the expiry of the withdrawal period (for example by post to the Provider's registered address or by email). The Consumer may use the withdrawal form supplied with the Product documentation upon delivery, although this is not mandatory. The withdrawal notice shall be deemed to have been submitted in time if it is sent before the expiry of the withdrawal period.
The withdrawal notice should contain at least the following information:
- the Consumer's full name and address;
- the Order or invoice number, the date of the Order, and the date the Product was received;
- identification of the Product to which the withdrawal relates;
- a statement that the Consumer withdraws from the Contract;
- bank account details for reimbursement; and
- the date and the Consumer's signature (where submitted in paper form).
Where the Consumer withdraws from the Contract, the Product must be returned to the Provider without undue delay and no later than 14 days after notifying the Provider of the withdrawal. The Product shall be deemed to have been returned within the prescribed period if it is dispatched before the expiry of the 14-day period.
The Consumer shall bear the direct costs of returning the Product when exercising the right of withdrawal.
The Consumer shall be liable for any diminished value of the Product resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Product.
The Provider shall reimburse all payments received without undue delay and no later than 14 days after receiving the Consumer's notice of withdrawal. The Provider may withhold reimbursement until the returned Product has been received or until the Consumer has supplied evidence of having sent the Product back, whichever occurs first, unless the Provider has offered to collect the Product itself.
Unless expressly agreed otherwise with the Consumer, reimbursement shall be made using the same means of payment as that used by the Consumer for the original transaction. The Consumer shall not incur any fees as a result of such reimbursement.
9. Exceptions to the Right of Withdrawal
In accordance with the legislation governing consumer protection, the Consumer shall not have the right to withdraw from a Contract for the supply of Products that have been manufactured according to the Consumer's precise instructions and are clearly personalised to meet the Consumer's individual requirements.
Accordingly, the right of withdrawal shall not apply to:
- Custom-made Products with a Fixed Price; and
- Custom-made Products with an Indicative Price,
as both categories comprise Products manufactured according to the Consumer's precise instructions (in particular regarding dimensions and colour) and tailored to the Consumer's personal requirements.
The right of withdrawal shall apply to Standardised Products, where the Customer merely selects from predefined options.
For each Product, the Online Store clearly indicates whether the right of withdrawal applies. The Customer is expressly informed of any exclusion of the right of withdrawal before submitting the Order.
The exclusion of the right of withdrawal shall not affect the Consumer's statutory rights arising from the legal guarantee of conformity of goods.
10. Legal Guarantee of Conformity of Goods
The Provider shall be liable for any lack of conformity of the Product that exists at the time of delivery and becomes apparent within two years from the date of delivery.
The Customer may exercise their rights under the legal guarantee of conformity by notifying the Provider of the lack of conformity within two months of the date on which it was discovered, describing the lack of conformity and enabling the Provider to inspect the Product.
Where a Product lacks conformity, the Customer shall be entitled, in accordance with the applicable legislation, to require:
- restoration of conformity by repair or replacement, free of charge; or
- a proportionate reduction of the purchase price or termination of the Contract with reimbursement of the purchase price, subject to the statutory conditions.
The Customer may exercise their rights arising from the lack of conformity by notifying the Provider thereof.
The procedure for submitting a claim for lack of conformity is as follows: the Customer should first take photographs of the Product and send them to the Provider by email together with a description of the defect and the Order or invoice number. Based on the information received, the Provider shall assess the validity of the claim and notify the Customer of its decision.
The requirement to provide photographs is intended solely to facilitate and expedite the handling of the claim and shall not constitute a condition for the valid exercise of the Customer's statutory rights under the legal guarantee of conformity. Where the Customer is unable to provide photographs, the lack of conformity may be reported by any other appropriate means.
When submitting a claim for lack of conformity, the Customer shall provide at least:
- their full name and address;
- the Order or invoice number;
- a description of the lack of conformity;
- the date the Product was received; and
- the preferred remedy.
Where the Provider acknowledges the claim as justified, the Provider shall bear the costs of returning the Product as well as the costs of repair or replacement, including the delivery of the repaired or replacement Product.
The Consumer's statutory rights under the legal guarantee of conformity are independent of the right of withdrawal and also apply to custom-made Products.
Instructions for the use and maintenance of the Product are supplied with the Product. The Provider shall not be liable for any lack of conformity resulting from the Customer's failure to follow the supplied instructions.
For Products covered by a commercial guarantee of proper functioning (see the following Article), the Customer may, at their own discretion, exercise either their rights under the legal guarantee of conformity provided for in this Article or their rights under the commercial guarantee.
11. Commercial Guarantee of Proper Functioning
For Products which, under the applicable legislation, are classified as household furniture, the Provider, as manufacturer, provides a mandatory commercial guarantee of proper functioning for a period of one year. The guarantee period shall commence on the date the Product is delivered to the Customer.
Under this guarantee, the Provider undertakes to remedy any defects free of charge during the guarantee period by repairing or replacing the Product or, where appropriate, by refunding part or all of the purchase price if the Product does not function properly or does not possess the characteristics stated in the guarantee certificate or in advertising materials.
No later than upon delivery of the Product, the Provider shall supply the Customer with:
- the guarantee certificate;
- instructions for assembly and use; and
- a list of authorised service providers.
Where no such list is supplied, the Provider shall be deemed to be the sole authorised service provider.
The guarantee certificate shall contain at least:
- the Provider's registered name and registered office address;
- the date of delivery of the Product;
- information identifying the Product covered by the guarantee;
- the Provider's declaration guaranteeing the characteristics or proper functioning of the Product during the guarantee period, which commences upon delivery of the Product to the Customer;
- the Customer's rights where the Product fails to meet the specifications or lacks the characteristics stated in the guarantee certificate or advertising materials;
- the procedure for making a guarantee claim;
- the time limit for resolving guarantee claims;
- the duration of the guarantee period;
- the territorial scope of the guarantee; and
- a clear statement that, in addition to the commercial guarantee, the Customer enjoys statutory rights under the legal guarantee of conformity and that the commercial guarantee does not affect those rights.
The Customer shall exercise the guarantee directly with the Provider or its authorised service provider. To submit a guarantee claim, the Customer shall provide at least: their full name and address; details of the Product or the Order or invoice number; a description of the defect; the date the Product was received; and where possible, a copy of the guarantee certificate and invoice.
The Provider shall remedy the defect within 30 days of receiving the guarantee claim. Exceptionally, this period may be extended by at least 15 days, provided that the Provider informs the Customer of the extension and the reasons for it before expiry of the initial 30-day period. If the defect is not remedied within the prescribed period, the Provider shall replace the Product, at its own expense, with an equivalent defect-free Product.
The exercise of rights under the guarantee shall be free of charge for the Customer. The guarantee period shall be extended by the period during which the Customer was unable to use the Product due to the defect. Where the Product is replaced, a new guarantee period shall commence.
Following expiry of the guarantee period, the Provider shall continue to provide after-sales services, including repair and maintenance of the Product and the supply of spare parts against payment, for a minimum period of three years after the expiry of the guarantee.
The commercial guarantee constitutes an independent and additional obligation of the Provider and does not affect the Customer's statutory rights arising from the legal guarantee of conformity. In the event of a defect, the Customer may choose to exercise either their rights under the commercial guarantee or their statutory rights under the legal guarantee of conformity.
12. Product Characteristics and Permissible Variations
The Products are designed and manufactured by the Provider and are generally handmade or produced to order. Due to the nature of the manufacturing process and the materials used, minor variations in dimensions, colour shades, material texture and the appearance of individual Products may occur.
Minor variations of the type described above, which are customary having regard to the nature of the Product and the manufacturing process, shall not constitute a lack of conformity.
Photographs and other visual representations of Products displayed in the Online Store are for illustrative purposes only. Owing to differences in Customers' screen settings, the colours displayed may differ from the actual colours of the Products.
13. Intellectual Property Rights
All content available in the Online Store (including, without limitation, text, photographs, graphics, design solutions, and Products as copyrighted works and designs) is protected by intellectual property rights owned by the Provider or its licensors.
The purchase of a Product does not transfer any intellectual property rights to the Customer. Any reproduction, distribution or other use of the content without the Provider's prior written consent is prohibited.
14. Limitation of Liability
The Provider endeavours to ensure that the information published in the Online Store is accurate and up to date. However, the Provider does not warrant that such information is complete, accurate or error-free, nor does it guarantee the uninterrupted operation or availability of the Online Store.
Nothing in this Article shall limit or exclude the Provider's liability where such limitation or exclusion is prohibited by mandatory law, including, without limitation, liability for the conformity of Products and any liability owed to Consumers under applicable consumer protection legislation.
15. Communication, Complaints and Alternative Dispute Resolution
The Customer may submit enquiries, comments, guarantee claims, complaints, claims relating to the legal guarantee of conformity, or exercise any other rights by sending an email to info@studiosadar.com or by post to the Provider's registered office address.
In accordance with the legislation governing alternative dispute resolution for consumer disputes, the Provider does not recognise any provider of alternative consumer dispute resolution as competent to resolve consumer disputes.
16. Validity and Amendments to the Terms and Conditions
These Terms and Conditions shall take effect on the date specified in the introduction and shall be published in the Online Store.
The Provider reserves the right to amend these Terms and Conditions at any time. The version of the Terms and Conditions in force at the time the relevant Contract is concluded shall apply to that Contract.
Should any provision of these Terms and Conditions be held to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions.
17. Governing Law and Jurisdiction
These Terms and Conditions and any contractual relationship between the Provider and the Customer shall be governed by and construed in accordance with the laws of the Republic of Slovenia, excluding its conflict of laws rules. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
Any disputes arising out of or in connection with these Terms and Conditions or the Contract shall be subject to the jurisdiction of the competent court in Ljubljana, Slovenia. Nothing in this Article shall affect the Consumer's right to bring proceedings before any court having jurisdiction under mandatory applicable law, nor shall it deprive the Consumer of the protection afforded by the mandatory provisions of the law of the country in which the Consumer has their habitual residence.